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Leadership Development Blog

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Improving Customer Service Through Training Videos

Posted by Paul O'Keefe on Sep 20, 2016 2:20:00 PM

Customer service matters. Even in our time of technology, convenience and competition among several companies offering the same product, customer service matters. Some would argue that it matters more now than in the past especially because of competition.

No matter the product or service, you can count on other companies to compete for consumers along with you, and there will always be someone who offers your product cheaper, faster and with more perks than you. When that happens, you must find a way to set yourself above the rest. Customer service is a great way to do that.

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Topics: training videos, Customer service, employee training, Employee management, Employee Development, leadership development, Millennial Development


10 Ways To Implement Workplace Ethics Training

Posted by Paul O'Keefe on Sep 13, 2016 12:48:00 PM

You’ve decided to start an ethics training program, and now you’re trying to figure out ways to implement it. You must consider your employees’ available time as well as the costs to your organization.

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Topics: training videos, employee training, Conflict management, Employee management, Employee Development, leadership training, leadership development, Millennial Development


5 Leadership Training Videos You Need For A More Unified Workplace

Posted by Paul O'Keefe on Sep 6, 2016 8:48:00 AM

It's a fact: Employees want to work for organizations that offer quality professional development. One long-term study found that 74% of workers polled wanted more professional development in their place of employment. They felt they weren’t meeting their full potential in the workplace because of a lack of professional development.

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Topics: Conflict management, Employee management, Employee Development, leadership development, Millennial Development, employee training, leadership training, training videos


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