Leadership Development Blog


Improving Customer Service Through Training Videos

Posted by Paul O'Keefe on Sep 20, 2016 2:20:00 PM

Customer service matters. Even in our time of technology, convenience and competition among several companies offering the same product, customer service matters. Some would argue that it matters more now than in the past especially because of competition.

No matter the product or service, you can count on other companies to compete for consumers along with you, and there will always be someone who offers your product cheaper, faster and with more perks than you. When that happens, you must find a way to set yourself above the rest. Customer service is a great way to do that.

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Topics: training videos, Customer service, employee training, Employee management, Employee Development, leadership development, Millennial Development

10 Customer Service Training Tips Your Employees Need To Learn

Posted by Paul O'Keefe on May 31, 2016 10:00:00 AM


Customer service will make or break your company. In fact, businesses lose approximately $41 billion a year due to poor customer service. Of course, the product or service provided also matters. The best combination is to have excellent customer service for an exceptional product; however, customer service is so important that even a superior product accompanied by poor customer service will often fail in the long run. The hard truth is that people will look for alternatives that are delivered in a professional and appealing manner. Research shows that in 2014:

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Topics: Employee Development, Employee management, Customer service

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